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Ombudsman 

Our Ombudsman channel aims to be direct access and represent all customers within [kolekto]. The most objective treatment of your message, whenever possible, indicates the number of the case, contract, or service manager (Account Manager or Service Manager), in the case of customers.

We ensure that all external manifestations - suggestions, comments, criticism, praise, or complaints – are treated and monitored within our Client Experience and Success Committee by a multidisciplinary team, in an ethical and impartial manner, until its effective conclusion.

All messages are analyzed and will have a first response as soon as possible with a maximum period of up to 7 days.